From: Ariadne Conill <ariadne@dereferenced.org>
To: Wolf <wolf@wolfsden.cz>
Cc: David Demelier <markand@malikania.fr>, ~alpine/devel@lists.alpinelinux.org
Subject: Re: mailing lists, processes, modernization
Date: Mon, 20 Apr 2020 13:23:01 -0600
Message-ID: <3946584.sxVZWMqJoq@localhost>
In-Reply-To: <20200420191759.hsmoblodw7doewgd@wolfsden.cz>
References: <20200419090413.GA4104@kiwi.home> <d2dc387e0516ef625621f8a063a74b3f@dereferenced.org> <20200420191759.hsmoblodw7doewgd@wolfsden.cz>
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Hello,

On Monday, April 20, 2020 1:17:59 PM MDT Wolf wrote:
> Hello,
> 
> On 2020-04-19 09:22:30 +0000, Ariadne Conill wrote:
> > [..]
> > 
> > > Here I strongly suggest to not use discourse. It's very painful to use
> > > and its interface is not intuitive. It has a mailing-list mode but it
> > > still hard to use and not very handy.
> > 
> > The alternative would be to use a traditional forum package.
> 
> I personally would definitely prefer that alternative. Well, I still
> prefer the mailing list, but if that is off the table, traditional
> bulletin board would be my next choice.

Well, the problem is that we do not own our own support
pipeline right now.  Yes, there is the mailing lists, but almost
nobody is using them.  Instead, they go to third-party websites
like StackExchange.  We would like to own our support
pipeline, so that we can ensure it continues to exist regardless
of what happens to some otherwise unrelated company.

> 
> > [..]
> > 
> > Discourse is particularly attractive here *because* it can support the
> > Q&A format that users have become accustomed to for support.
> 
> Are we talking about self-hosting Discourse? Or about using the hosted
> solution (where I would assume Discourse's Terms of Service would
> apply)?

This would be a self-hosted solution, managed, presumably,
by the infra team, in lieu of the mailing lists.

Ariadne